Refund policy

Effective Date: 16-September-2023

Thank you for shopping at HeavenX. We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase. This policy explains our guidelines and procedures for processing refunds and replacements. By making a purchase on our website, you agree to the terms of this Policy.

Replacement Eligibility

Product Eligibility

As a responsible company HeavenX wants to ensure that the product is received by the customer in its original condition and is not incorrect, broken or faulty. If you receive a product that is incorrect,  faulty, broken or damaged you are eligible for a free replacement. 

Timeframe

You must request a replacement within 3 days from the date of delivery. After this period, we are unable to process any replacement requests.

Replacement Process

Initiation

To initiate a replacement, please share a video of the incorrect, faulty or damaged product to our customer support team within the eligible time frame. In a lot of cases the issue is with the usage of the product and our team can guide you on how the issue you are facing can be fixed. If we determine that the product is indeed faulty….

OPTION A

We will ask you to ship the incorrect, faulty damaged or broken product in its original packing (Original Product Box and All Accessories) to our warehouse. The address for the warehouse will be provided upon contact.

And within 2 working days of receipt of the incorrect, faulty damaged or broken product we will ship the replacement for you free of charge.

OPTION B

We will schedule a replacement for you within 14 working days. Please pack the product (Original Product Box and All Accessories) for the courier to pick it up and provide you the replacement.

Please note that we do not offer a replacement for “change of mind”.

Refund

We do not have a refund policy.  

Contact Us

If you have any questions or concerns regarding our Replacement Policy, please contact us at:

Whatsapp: +971 56 735 5703

Please retain your order information and any relevant documentation as it may be required to process your replacement request.

Last Updated: 16-September-2023